Welcome to the FAQ page of DriftReel LLC. Here you can find answers to common questions about our products, orders, shipping, and returns. If you can’t find what you need here, please feel free to contact us!
- How do I place an order?
You can browse products by visiting our website, select the items you like and add them to your shopping cart. Once you have completed your shopping, click the “Checkout” button and follow the prompts to enter your address and payment information to complete your order. - How long does it take to process your order?
We will process and ship within 1-2 business days after receiving the order. Processing time may vary depending on inventory availability. - Can I cancel or modify my order?
If your order has not been processed, you can cancel or modify the order by contacting us by email or phone. Please contact us as soon as possible so that we can process your request in a timely manner. - How much does shipping cost?
Shipping costs are calculated based on the shipping method you choose and the weight of your order. At checkout, the system will display the specific shipping costs based on your address. - Do you support international shipping?
Yes, we do ship internationally. Shipping costs and estimated delivery times for international orders are shown at checkout based on the destination and package weight. Additional duties and taxes may apply. - Can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to check the status of your package on the relevant shipping company’s website. - What happens if you receive the wrong product or it is damaged, please contact our customer service team as soon as possible. We will provide you with a replacement or refund option.
- What is your return policy?
We allow returns within 7 days of receiving the product, provided that the product is in unused condition and includes all original packaging and accessories. For more information, please review our Return and Refund Policy. - What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other major payment methods. All payment information will be processed through secure encryption technology. - How to contact us?
If you have additional questions or need assistance, please contact us at:
Email: customersupport@driftreel.com
Phone: +1 (945) 254-1816
We look forward to providing you with excellent service and thank you for choosing DriftReel LLC!
